I've had nothing but problems with this company since I established a car load with them 2 years ago. The most recent, I have been trying to log into their payment portal for three days and kept getting error messages.
I also tried to make a payment using the electronic phone system and kept getting the message "you are not set up for electronic payments", when I've made many payments on the phone and web portal. I finally reach someone today, and after 20 minutes on the phone they corrected the problem with logging on to the web portal. I also made a payment, but this put me 31 days past due to not being able to make a payment via telephone or online. I asked them please not report the late payment to the credit and they told me "I'm sorry, there are other ways to make a payment".
Really????. Again this is not the first issue I've had with these crooks, but they are always looking for a way to screw their customers.
Product or Service Mentioned: Flagship Credit Acceptance Account.
Reason of review: Problems with payment.
Preferred solution: Remove negative information reported to the credit bureaus.