I bought a new Kia in 2014. The original loan was with Car finance.
The loan was transferred to Flagship credit. This was done without my knowledge or any notification. Then the rules changed on late fees and they started hitting me with 10.00 per day when originally there was a grace period according to the representative when the loan was taken out at car finance. Now I find my payoff balance is not where it should be and they have added some charge I know nothing about.
I have contacted the Florida Financial regulation and they have repeatedly tried to get responses from the company for months and can not. Mr. Ken McKenzie is the caseworker and states that he is waiting for a response. I have also filed a complaint with the CFPB or Consumer financial Protection Bureau.
I have yet to hear anything from them yet. I have requested both by phone and in mail my entire history of payments and late charges and they refuse to send either. I look at the history online and it only goes back to Jan. 2017.
I can not believe this financial institution is not being held accountable to the consumer.
As a consumer I deserve answers to what has happened with this transfer. I will never do business with Flagship again.
Product or Service Mentioned: Flagship Credit Acceptance Auto Loan.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Full refund.